Case Study
Leading Property & Casualty Insurer Handles 14X Claim Volume with Liberate
When catastrophe strikes, claims volume can surge overnight. This case study shows how a leading P&C insurer used digital FNOL to scale instantly, handle 14x more claims without adding staff, and deliver faster, more efficient service during back-to-back hurricane events.
What you'll learn
- The challenges insurers face when preparing for and managing extreme CAT-driven claim surges
- How a digital FNOL solution enables rapid, self-service claim intake and reduces reliance on call centers
- The role of automation and real-time data integration in accelerating claim processing and response times
- Measurable outcomes, including 14x claim volume capacity, 67% faster handling times, and reduced CSR workload
- Opportunities to further enhance efficiency with Voice AI and eliminate hold times entirely
