The channel that runs insurance.
Voice is where claims are filed, policies are sold, and coverage questions get answered. It is also the hardest channel to automate. Long-form, regulated, high-stakes. Liberate is built for calls that run 15 to 20 minutes, write back to core systems, and have to be right the first time.
(industry avg: 99 sec)
Nicole, Liberate's insurance-native voice agent, handles the full call from first hello to final resolution inside your core systems, with the Supervisor Layer governing every second.
Handle the call.
Not just the transfer.
Claims surge in hours. CAT events do not wait for staffing plans. Liberate answers 100% of calls instantly, completes FNOL end-to-end, and writes back to Guidewire or Duck Creek with no manual entry and a full audit trail.
FNOL at scale
Nicole completes the full FNOL on a single call: identity verified, claim data captured, vendors dispatched, written back to your claims core.
40% FNOL calls resolved autonomously
Claims status, 24/7
Claimants get real-time status updates at any volume, including CAT surge. One carrier absorbed 56k+ normal volume during back-to-back hurricanes without adding a single staff member.
Policy servicing
Billing, coverage questions, payment processing, and ID cards resolved at 85%+. No hold time. Routine work handled so adjusters stay on complex files.
Most carriers see ROI just in 90 days.
Answer every call.
Close more business.
The average agency loses 24 to 28% of callers to hold times and after-hours voicemails. Liberate answers in under 1 second, qualifies the policy, and handles the service call so your producers work opportunities, not the queue.
Every inbound call answered in under 1 second, 24/7. The industry average is 99 seconds.
Nicole gathers intake, enters data into your rater, and delivers a quote on the call. No producer required.
Every call answered after hours and on weekends. No voicemail. No opportunity handed to a competitor.
Endorsements, mortgagee changes, billing, and ID cards handled without a licensed agent. Tasks logged to your AMS and assigned to the right CSR.
Renewals, X-date callbacks, and cross-sell outreach executed automatically. 90% higher transfer rate to producers than the call center because Liberate dials 100% of the list.
More volume.
Same headcount.
The phone never stops ringing. Liberate handles intake, status, coordination, and triage so your team stays on the work that requires them.
Voice agents capture submission data and route to claims admin around the clock. No coordinator required.
Nicole handles first contact, verifies identity, gathers structured data, and delivers status updates at any volume. Every detail logged and auditable.
Answer 100% of client volume during peaks, after hours, and CAT events without adding staff or breaking SLA.
100+ languages. Nicole detects and switches automatically. Full transcript and audit trail on every interaction.
Tenant isolation, transcript retention, and audit logs built in. Every call meets the compliance standard your carriers, clients, and regulators require.
See it on a live call.
Book a 30-minute demo with a voice specialist. We will walk through your specific workflow, not a generic product tour.
