Give answers without involving an adjuster.
Liberate gives policyholders instant, accurate updates from your system, so your team can focus on moving claims forward.
The answer is already there.
Your adjusters shouldn't have to stop working a claim just to tell someone where it stands. Liberate retrieves current claim information directly from your systems and turns it into a clear, conversational answer 24/7.
Ask away.
One conversation. Real-time answers from the claim file.
Less status checking. More claim handling.
Fewer interruptions
Keep routine inquiries away from adjusters so they can focus on complex tasks.
Instant answers
Give claimants information without queues, holds, or frustrating callbacks.
Better visibility
Keep people proactively informed throughout the entire life of their claim.
Don't wait for them to ask.
Send updates when something changes, request what's missing, and let claimants know what's coming next.
Every channel. Same context.
Whether customers call, text, or go online, Liberate retrieves the same claim information and keeps the conversation connected.
Voice
Callers hear their claim status read back, straight from the file.
SMS
A text gets an answer pulled from the same claim record.
An email gets a reply built from the same claim data.
Digital
Online, they see the same status without repeating themselves.
Fewer "just checking in" calls.
More time for the claims that need your team.
