Policy changes, made simple.
Request received, record updated, confirmation sent. No rep, no wait, no next-business-day. It doesn't get simpler than that.
Don't just take the request. Finish it.
Most automation stops after understanding what the customer wants. Liberate can take the next step: applying your rules and completing eligible servicing workflows inside your existing systems.
- Identity verified
- Policy retrieved from core system
- New address captured & standardized
- Underwriting rules applied
- Policy updated
Everyday requests, handled.
Policy updates
Handle routine changes and endorsements.
Coverage questions
Give policyholders clear answers based on their policy.
Documents
Help customers get the policy information and documents they need.
Renewals and cancellations
Guide routine requests through the appropriate workflow.
Your rules are still the rules.
Liberate follows your workflows, permissions, and escalation paths, so automation doesn't mean giving up control.
"Customer is moving out of state and wants to transfer their auto policy. New address captured. Request routed for underwriter review because coverage requirements differ in the new state."
When people are needed, they're already caught up.
Liberate hands complex requests to your service team with the conversation and context attached.
Routine servicing, resolved.
Up to 80% of policyholder service requests, handled end to end. No wait. No callback. No rekeying. Your team takes the rest.
Fewer interruptions
Keep routine inquiries away from adjusters so they can focus on complex tasks.
Instant answers
Give claimants information without queues, holds, or frustrating callbacks.
Better visibility
Keep people proactively informed throughout the entire life of their claim.
Put everyday servicing on autopilot.
