Short message. Full resolution.
SMS is the highest-open-rate channel in customer communications. Liberate uses it to complete transactions, not just send notifications. Claim status confirmed. Payment collected. Document received. Appointment scheduled. The full workflow, in a thread.
Keep every claimant informed. Without a single call.
Status updates, document requests, and payment confirmations generate inbound call volume, unless you get there first. Liberate handles every outbound touchpoint and routes responses automatically so adjusters aren't answering status calls all day.
Document requests & follow-up
SMS chases outstanding documentation until the file is complete. Faster cycle time. No adjuster time spent on follow-up calls.
Payment confirmation & collection
Payment details confirmed, outstanding information collected, and payment notifications sent via SMS. Every exchange written back to your core system with a full audit trail.
Most carriers see ROI just in 90 days.
Renew more. Chase less.
Your CSRs shouldn't be calling clients about upcoming renewals, overdue payments, or expiring policies. Liberate automates every outbound touchpoint so no renewal goes unnoticed and no payment lapses without a nudge.
SMS outreach initiated 60–90 days pre-renewal to confirm intent and surface risk changes. Every account touched. No renewal falls through between a busy producer and a packed service queue.
Proactive contact for overdue payments with automated billing links to facilitate resolution before the policy lapses.
Web leads responded to via SMS within seconds of form submission. First responder wins. Liberate ensures your agency is always first.
round-out campaigns
SMS clients mid-term and at renewal to identify cross-sell opportunities. When interest is confirmed, warm-transfer to a producer already briefed on the conversation.
Clients text in endorsement requests, billing questions, and coverage inquiries. Liberate reads, responds, routes, or resolves autonomously, logging every interaction in your AMS.
Close the loop faster.
Open items slow claims, delay binds, and frustrate clients. SMS is the fastest way to close them without adding to anyone's call queue or shared mailbox.
Automated SMS follow-up on outstanding medical records, police reports, and repair estimates until the file is complete. Fewer delays. No examiner time spent on status calls.
Chase missing submission data via SMS before it stalls. Faster submission-to-quote. Better broker experience. Bind rates that do not suffer from slow data collection.
Automated status updates sent across your client base without burdening your delivery team. Every update logged. Every response routed. SLA attainment proven at the thread level.
Scheduling and reminders for adjuster appointments, inspections, and return-to-work check-ins automated via SMS across any volume.
100+ languages. Nicole detects preference and responds in the claimant's language automatically. Same standard of service for every contact.
See it on a live call.
Book a 30-minute demo with a voice specialist. We will walk through your specific workflow, not a generic product tour.
