The inbox that never falls behind.
Insurance runs on email. But shared mailboxes do not triage themselves, and every unanswered email is a delay, a missed SLA, or a frustrated broker. Liberate reads, classifies, responds to, and routes inbound email automatically, turning the highest-volume unstructured channel into a governed, auditable workflow.
Every email answered. Every action taken.
Claims correspondence, status requests, document submissions. Your teams receive hundreds of emails a day that do not require adjuster judgment. Liberate handles the routine load end-to-end so your team reads what matters.
Claims correspondence
Acknowledgment emails, status updates, document requests, and follow-up correspondence generated and sent automatically. Every outbound message logged against the claim file with full audit trail.
Document intake and indexing
Attachments read, classified, and routed automatically. Police reports to the claims file. Medical records to the examiner. Photos to the adjuster. No manual sorting.
Most carriers see ROI just in 90 days.
Your shared mailbox is not a workflow. Liberate makes it one.
COI requests, endorsement submissions, billing questions, and after-hours service emails pile up overnight and over weekends. Liberate reads every message, responds to what it can, routes what it cannot, and logs everything in your AMS.
Inbound COI requests read, coverage validated, certificate generated, and response sent automatically in minutes around the clock. No CSR required for standard requests.
Endorsement requests validated for completeness and routed to the right carrier or CSR with an immediate acknowledgment sent to the client. No request sits unread.
Every email that arrives outside business hours gets an immediate, intelligent response, not a generic auto-reply. Urgent requests flagged. Routine ones resolved.
Payment questions and billing disputes handled via email without a CSR. Structured response. Account noted. No thread left unanswered.
Every email interaction written back to your agency management system automatically. Full conversation history. No manual note-taking.
Inbox volume that scales with your clients.
Submission emails. Claims correspondence. Document requests. Email volume scales with client count, not headcount. Liberate reads, classifies, responds, and routes across every client inbox, configured to each client's rules.
Every submission email read, structured data extracted, missing information identified, and routed to underwriting or responded to with what is needed to move the submission forward.
Inbound claim emails triaged and routed to the right examiner automatically. Status requests answered. Document submissions indexed. Every thread logged against the claim file.
Email workflows configured per client. Routing rules, response logic, escalation paths, and core-system integrations tenant-isolated and auditable across your entire managed book.
Structured document requests sent via email and followed up automatically until complete. Fewer delays. Cleaner files. No coordinator chasing attachments.
Inbound email classified by urgency and routed by SLA deadline. High-priority claims correspondence escalated immediately. Nothing missed. Everything logged.
See it on a live call.
Book a 30-minute demo with a voice specialist. We will walk through your specific workflow, not a generic product tour.
