From first notice to final resolution
Liberate automates communication and data capture across every open state of the claims lifecycle so your team resolves more, faster, with fewer hands on every file.
The first call sets the tone for the entire claim.
Liberate completes the FNOL in a single interaction across voice, digital, or SMS. Identity verified. Claim filed. No repeat calls. No handoff required.
Digital FNOL portal
Claimants file documents and update photos through a self-serve portal without calling your claims core.
The most common call in claims shouldn't require an adjuster.
Status inquiries are the highest volume contact in any claims operation. Liberate answers every one, updates every stakeholder, and keeps the file moving without pulling a person into the loop.
resolution rate on routine status inquiries
Claimants get real-time claim status without reaching an adjuster. 85%+ resolution rate on routine inquiries.
Automated status and milestone alerts sent before claimants think to call. Lower inbound volume. Higher satisfaction.
Claimants check status, review documents, and take action without calling your core.
Status requests from medical providers, employers, and third parties answered autonomously.
Every status interaction logged against the correct file. Nothing lives outside the system.
“Liberate saved us a lot of time because they already understand insurance processes – in fact, they’ve been able to handle 75% of our digital FNOL implementation with very little involvement from us.”
Every open claim has a document waiting. Liberate chases it.
AI sends requests across the preferred channel and follows up at set intervals until receipt is confirmed.
Documents submitted by email, SMS, or portal identified and routed automatically. No manual sort.
When documents are delayed, Liberate escalates to the adjuster with full context on what is missing and when it was requested.
Every document event logged against the file and written to your claims admin system automatically.
Medical records, legal attestations, and employer verification letters requested and tracked across your provider network.
Most carriers see ROI just in 90 days.
The gap between acknowledgment and service delivery is where cycle time leaks.
Vendor notification and field service dispatched on the FNOL call. Every assignment tracked.
Appointments scheduled and reminder calls and SMS confirmations sent without a coordinator.
Return-to-work guidance and employment status updates sent to injured workers. At-risk cases flagged to your team.
Liberate runs status cadences and follows up automatically when milestones are overdue.
Work orders placed and tracked inside your existing vendor management platforms.
Payment questions are high-volume and low-complexity. Handle them that way.
Nearly all payment questions are answerable without a person. Liberate handles the contact, collects what is needed, and escalates only when it has to.
Payment status inquiries
Payment status delivered via voice or SMS without touching an adjuster or billing staff.
Proactive payment notifications
Automated payment confirmation sent when ready so claimants are informed before they call.
Secure banking detail collection
EFT details collected with IVR controls and full PII verification. Direct deposit set up and logged without manual handling.
Deductible & billing questions
Deductibles confirmed and billing questions answered directly from the record. No adjuster required.
Dispute acknowledgment & routing
Payment disputes acknowledged immediately and routed to the right examiner with full context.
See it on a live call.
Book a 30-minute demo with a voice specialist. We will walk through your specific workflow, not a generic product tour.
.png)
