Self-service that finishes the job.
Policyholders, claimants, and brokers want to start and finish transactions online, on their own schedule. Liberate's digital channel captures structured data, integrates directly with your core systems, and closes the loop without a follow-up phone call to confirm it worked.
Digital FNOL that is actually done when the claimant hits submit.
Most digital FNOL tools collect information and create a task for a human to handle. Liberate's digital channel completes the transaction, writing structured claim data directly to your claims core, dispatching vendors, and sending acknowledgment with zero manual entry.
Digital FNOL, end-to-end
Claimants file online, guided step-by-step. Structured data written directly to Guidewire, Duck Creek, or Insuresoft on submission. Vendor dispatch triggered automatically. Fully auditable.
High adoption, fast
One carrier reached 22% claimant adoption within months of go-live. Another reached 65% within 12 months without a dedicated campaign to drive it.
Claims status portal
Claimants check status, upload supporting documents, and receive updates through a digital portal without calling your contact center. Fewer inbound calls. Higher satisfaction.
Most carriers see ROI just in 90 days.
Quote requests that don't wait for Monday morning.
Web leads and after-hours service submissions are only valuable if someone acts on them immediately. Liberate reads every digital submission, responds within seconds, and either delivers a quote or routes to a producer so no lead sits cold.
Every quote request acknowledged and actioned within seconds, day or night. No lead sits cold. No form disappears into a queue until someone has time Monday.
Nicole guides the prospective client through a structured intake flow, extracting the data your rater needs. Clean data in. Quote ready. Producer gets a warm transfer with full context.
Clients request endorsements, mortgagee changes, and coverage adjustments through a digital form. Liberate validates, routes, and logs without a CSR touching it.
Certificate requests submitted digitally, fulfilled automatically, and delivered to the requestor in minutes. No email thread. No manual processing.
Every digital interaction written back to your agency management system automatically. Clean records. No re-keying what the client already told you.
Structured intake. From any source, at any volume.
Submission portals, digital claim intake, client-facing request forms. Liberate ensures that what comes in through a web form is structured, complete, and actionable, not another pile of unstructured PDFs in a shared inbox.
Broker-facing portals guide submission entry, validate completeness, and route to underwriting automatically. Faster turnaround. Better data quality. Fewer back-and-forth emails.
Claimants, providers, and employers file through a guided digital flow. Structured data written to your claims admin system on submission. No manual entry. No rekeying.
Custom digital intake flows configured per client. Routing rules, validation logic, and core-system integrations built client by client. Tenant-isolated and fully governed.
Supporting documents uploaded, classified, and routed automatically on arrival. No manual sorting at the end of a shift.
Every digital submission acknowledged immediately. Status updates sent as the request progresses. No claimant, broker, or client wondering what happened to the form they submitted.
See it on a live call.
Book a 30-minute demo with a voice specialist. We will walk through your specific workflow, not a generic product tour.
