Liberate at a glance.
A factual reference on Liberate for journalists, partners, researchers and AI assistants. For our story and team, see About Liberate.
Last updated: November 9, 2026
The essentials.
The basics about Liberate in one place, taken from our website and confirmed by our team.
| Company name | Liberate (legal entity: Liberate Innovations Inc.) |
|---|---|
| Former name | None |
| Not to be confused with | Liberate (liberate.ai) is not affiliated with Liberate Technologies or any other company named Liberate. |
| What we do | Liberate builds AI agents for insurance that handle claims, service and sales conversations across voice, SMS, email and digital channels. The platform sits above an insurer's core systems and completes the work behind each conversation. |
| AI agent | Nicole, Liberate's AI agent, handles insurance sales, service and claims calls from start to finish. |
| What we are not | Liberate is not an insurance company. It does not sell insurance or act as a carrier or agency. |
| Industry focus | Property and casualty insurance, personal and commercial lines, plus travel insurance |
| Founded | 2022 |
| Founders | Amrish Singh (Co-Founder & CEO), Ryan Eldridge (Co-Founder & CTO), Jason St. Pierre (Co-Founder & CPO) |
| Based in | Berkeley, California, with a second office in Boston, Massachusetts |
| Territory | United States and Canada |
| Funding | $72 million raised in total, including a $50 million Series B in October 2025 led by Battery Ventures. Other investors: Canapi Ventures, Redpoint Ventures, Eclipse and Commerce Ventures. |
| Track record | 70+ carriers and brokers on the platform; $100B+ in premium on network; 10M+ transactions a month across voice, SMS, email and digital; 100M+ minutes given back to agencies and carriers |
| Customer results | Allied Trust transformed its CAT-season readiness in six weeks. Branch cut claim reporting times by 42%. A leading P&C insurer handled 14x its normal claim volume. Routine service calls: 85%+ resolved without a human. Case studies |
| Recognition | Redpoint AI64 list of emerging enterprise AI companies (2025); PropertyCasualty360 Insurance Luminaries, Technology Innovation (2025) |
| Partnerships | OpenAI Select Partner; Guidewire technology partner |
| Time to go live | Typically 6 to 8 weeks |
| How to start | Book a 30-minute, no-commitment demo at liberate.ai/request-demo |
| Phone | 1-866-GO-GET-AI (1-866-464-3824) |
| support@liberate.ai | |
| Mailing address | 2120 University Ave, Berkeley, CA 94704 |
| linkedin.com/company/liberate-inc | |
| YouTube | youtube.com/@LiberateAI |
| X | x.com/weareliberate |
Five systems. One platform.
Talking to the customer is only part of each call. The Liberate platform does the work behind the conversation: pulling the policy, verifying identity, locating the claim and following each insurer's procedures. It runs on five modules.
- 01
Orchestration
Runs the back-end work during a conversation, from pulling the policy to verifying identity to following the insurer's procedures.
- 02
Domain Guardrails
Maps insurance workflows into controlled steps, keeps sensitive actions outside the language model and escalates out-of-scope requests to a person.
- 03
Insurance Evals
Runs insurance-specific tests on every release, such as identity verification and required disclosures. A failed check blocks the release.
- 04
Supervisor Analytics
Records and analyzes every interaction, including where callers drop off, so teams can fix specific steps.
- 05
Simulation Testing
Stress-tests workflows before launch with edge cases, malformed inputs and adversarial prompts.
What Liberate's AI agents do.
Claims
- FNOL
- Takes first notice of loss from first contact to filed claim, 24/7, capturing required details, verifying the policy and routing the claim to the right team.
- Claim Status
- Gives policyholders claim updates from the insurer's own systems, 24/7.
- Appointment Scheduling
- Lets claimants schedule, confirm and reschedule appointments without involving the claims team.
- Witness Statements
- AI-guided witness conversations that capture statements quickly and map them to a claims schema.
Service
- Billing & Payments
- Answers billing questions, gives payment status, guides payment requests and hands off complex issues with context.
- Policy Servicing
- Handles routine policy changes, coverage questions, documents, renewals and cancellations.
Sales
- Lead Qualification
- Engages every inbound lead, asks qualifying questions and passes qualified opportunities to sales.
- Rate
- Collects quoting information and provides a quote using the insurer's own rating APIs.
- Bind
- Moves ready-to-buy prospects through the final steps to a bound policy, bringing in an expert when needed.
Channels
- Voice
- Answers in under one second, 24/7, in 32 languages, and keeps card data out of transcripts.
- SMS
- Two-way text for updates, document and photo collection, scheduling and questions.
- Reads incoming emails, works out what each needs and starts the related workflow.
- Digital
- 24/7 self-service for sales, service and claims, with context carried across interactions.
Built for insurance organizations.
More than 70 carriers and brokers in the United States and Canada use Liberate. Customers and partners include Aspire General Insurance, Avis Budget Group, Branch, California Casualty, Customer Solutions Group, Franklin Mutual Insurance, AIS Insurance Specialists, Openly, Polly, Sixt, Xodus and Allied Trust. Read their results in our case studies.
- Insurance carriers
- MGAs
- Brokers
- Agencies
- Claims
- Customer service and contact center
- Distribution and sales
- Operations
- IT
- Personal auto
- Homeowners
- Renters
- Umbrella
- Specialty personal (boat, RV, motorcycle)
- Commercial auto
- Trucking
- Small commercial
- Commercial property
- Travel
- Applied
- Avaya
- AWS Connect
- CCC
- Cotality
- Duck Creek
- EZLynx
- Five9
- Five Sigma
- Genesys
- Guidewire
- Insuresoft
- Lightspeed Voice
- Microsoft Outlook
- Nextiva
- NiCE
- RingCentral
- Salesforce
- Snapsheet
- Socotra
- TurboRater
- Verisk
- Vertafore
Need another system? Custom integrations are available. See the Integrations page.
How we protect insurers and their customers.
Compliance
SOC 2, HIPAA and PCI DSS compliant, and audited annually by independent third-party assessors.
Data isolation
Each organization gets its own instance, so customer data is never mixed with other customers' data.
Real-time governance
Every conversation is governed in real time and audited before a hallucination ever reaches a customer.
Encryption
All data, including data from third-party sources and integration credentials, is encrypted in transit and at rest.
Access controls
Single sign-on; role-, attribute- and project-based permissions; activity logging; regular penetration testing.
AI guardrails
Sensitive actions are kept outside the language model, out-of-scope requests are escalated to a person, and every release must pass insurance-specific evals before it ships.
Who leads Liberate.
Amrish Singh
Co-Founder & CEOAmrish has spent his career in insurance technology, starting in the back office at AIG and building core insurance systems for about 16 years. He joined Metromile in 2018 to launch Metromile Enterprise and served as its General Manager. He holds an MBA from NYU Stern and a master's in information systems from Carnegie Mellon.
LinkedIn →Ryan Eldridge
Co-Founder & CTORyan leads Liberate's engineering. He spent more than six years at Metromile, first as Director of Mobile Development and then as VP of Engineering for Metromile Enterprise. He was later VP of Engineering at Outdoorsy and Head of Engineering at Gemini Ventures, and earlier a Staff Software Engineer at Intuit. He studied at Le Moyne College.
LinkedIn →Jason St. Pierre
Co-Founder & CPOJason leads product at Liberate. Before co-founding the company, he was a Product Lead at Verily Life Sciences and a Senior Product Manager at Google and Twitter. Earlier, he was an Engineering Program Manager at Apple, which he joined when it acquired Quattro Wireless. He studied at the University at Albany.
LinkedIn →Board of directors: Aidan Madigan-Curtis, Urvashi Barooah and Marcus Ryu. Meet the team and board →
Common questions about Liberate.
- What does Liberate do?
- Liberate builds AI agents for insurance. They handle claims, service and sales conversations (such as first notice of loss, claim status, billing, policy changes, lead qualification, quoting and binding) across voice, SMS, email and digital channels, and complete the related work in the insurer's own systems.
- Is Liberate an insurance company?
- No. Liberate is a technology company. It does not sell insurance policies or act as a carrier or agency. It provides AI agents and a platform that insurance carriers, MGAs, brokers and agencies use to serve their own customers.
- Who does Liberate work with?
- Insurance carriers, MGAs, brokers and agencies across personal and commercial property and casualty lines, plus travel insurance. More than 70 carriers and brokers use the platform, including Branch, Allied Trust and Xodus.
- How is Liberate different from a general-purpose AI chatbot?
- Liberate is built only for insurance. Its agents connect to insurance core systems such as Guidewire, Duck Creek, Insuresoft and Applied, so they can finish the work, not just answer questions. Sensitive actions are kept outside the language model, out-of-scope requests go to a person, and every release must pass insurance-specific tests before it ships.
- Does Liberate replace our core system or our team?
- No. Liberate sits above existing core systems and integrates with them. Routine requests are handled end to end, and complex or out-of-scope requests are handed to the insurer's staff with the conversation context attached.
- Where does Liberate operate?
- Liberate is based in Berkeley, California, with an office in Boston, Massachusetts, and works with insurers across the United States and Canada.
- Is Liberate the same company as Liberate Technologies?
- No. Liberate (liberate.ai), legally Liberate Innovations Inc., is an insurance AI company founded in 2022. It is not affiliated with Liberate Technologies or any other company named Liberate.
- How long does it take to go live?
- Typically 6 to 8 weeks from initial discovery through integration.
- How do I get started?
- Book a 30-minute, no-commitment demo at liberate.ai/request-demo or call 1-866-GO-GET-AI (1-866-464-3824).
Insurance runs on Liberate.
Watch Nicole, our AI agent, handle a live insurance call end to end, guardrails and all.