The Human Line: Where Policyholders Want AI

AI is coming to every part of insurance, and policyholders already know which parts they want it to handle. Liberate surveyed 1,001 U.S. adults who filed, started or considered an insurance claim in the past five years about where they want speed and where they want a person. This stat pack shares what they told us, from instant payouts and denials to disclosure and handoffs, along with six steps carriers can take now.

Download Stat Pack

2 mb

The Human Line: Where Policyholders Want AI

Key takeaways / What you'll learn

Where policyholders want AI speed and where they want a person
Why policyholders want fast AI payouts but a person on every denial
Why disclosing AI use matters to policyholders
How handoffs and claim time shape what policyholders tell others
Six steps carriers can take to draw the human line

Insurance runs on Liberate.

Our professional services and solutions engineering team regularly build custom endpoints for legacy carrier mainframes.

Request a demo

More from Liberate

View All

White Paper

Winning the Personal Agent Era

Half of U.S. adults now use AI chatbots, and this fall those chatbots started acting. Personal AI agents from Meta, OpenAI, Google and others can now fill forms, place calls, compare quotes and switch policies on a customer’s behalf, often through the same phone lines and websites built for people. This report explains how personal agents work, what the latest research shows about their strengths and limits, and how insurers can be ready to win their business.

White Paper

Insurance 2027: 7 Predictions for Insurance AI

For the past few years, insurance has asked what AI can do. By 2027, the more important question is what happens when AI becomes part of how insurance actually operates. Drawing on conversations with insurance leaders responsible for billions in premium and the latest industry research, this paper lays out seven predictions for claims, sales and service, what each one changes, and what leaders can do now to move AI from experiments into operations.

White Paper

Insurance AI Implementation Roadmap

Insurance AI rarely stalls at the demo. It stalls in the last mile: compliance review, core system access and testing that turns up problems too late. This one-page map shows how Liberate puts that last mile on a calendar, week by week, from finding blockers before the clock starts to launch and the support that follows.